WARRANTY POLICY STATEMENT: If you do have a warranty claim as described below then please email 2-4 photos with a description to support@getstingray.com and we will start a claim. In most cases we will send you a return label to get the item back before shipping out a replacement, as the warranty team will need to do an inspection. Once a claim has been filed there is no guarantee that a warranty claim will be approved.
WETSUIT WARRANTY
WETSUIT WARRANTY STATEMENT: Every wetsuit is personally inspected, signed off and stamped by our facility manager. We never send a damaged or used item out. Our wetsuits and neoprene accessories use only the highest quality flexible Yamamoto neoprene and small pressure tears are common. These are caused by pulling on a suit while applying pressure with the fingers or toes and are not covered under Stingray warranty. They can easily be repaired with neoprene cement.
WHAT WE COVER UNDER WETSUIT WARRANTY:
- Seem tears
- Broken zippers
- Loose stitching
WHAT WE DO NOT COVER UNDER WETSUIT WARRANTY:
- Pressure tears/holes
- Fading caused by chlorine, salt water, sunshine, or chemical products
WETSUIT WARRANTY PERIOD:
- Stingray wetsuits are covered for 1-year from the time of purchase, only with proof of purchase from our website, the Stingray store, or a Stingray authorized partner retailer
iSUP WARRANTY
iSUP WARRANTY STATEMENT: Every iSUP is inflated for a minimum of 2-weeks (to test for leaks and that it holds reasonable pressure), tested and personally inspected, signed off and stamped by our facility manager. We never send a damaged or used item out. Our double layer fusion board construction is extremely strong, but sharp objects may cause holes. Stay away from sharp objects and avoid excessive heat. If an object causes a puncture this is not covered under Stingray warranty. Please use the repair kit provided.
WHAT WE COVER UNDER WARRANTY:
- iSUP leaks where no puncture hole is present - seam leaks
- PVC or EVA deck pealing off
WHAT WE DO NOT COVER UNDER WARRANTY:
- Fading caused by chlorine, salt water, sunshine, or chemical products
- Puncture holes and leaks caused by sharp objects
- Excessive abrasions or scrapes caused by contact with hard or rough surface
WARRANTY PERIOD:
- Stingray iSUPs are covered for 2-years from the time of purchase, only with proof of purchase from our website, the Stingray store, or a Stingray authorized partner retailer
COOLER WARRANTY
WHAT WE COVER UNDER WARRANTY:
- Faulty plugs, taps, metal or rope handles
- Cracks not cause by excessive force
WHAT WE DO NOT COVER UNDER WARRANTY:
- Fading caused by chlorine, salt water, sunshine, or chemical products
- Cracks caused by excessive force
WARRANTY PERIOD:
- Stingray coolers are covered for 5-years from the time of purchase, only with proof of purchase from our website, the Stingray store, or a Stingray authorized partner retailer
iSUP PADDLES AND PUMPS WARRANTY
WHAT WE COVER UNDER WARRANTY:
- Cracks not cause by excessive force
- Failure of pump to inflate or deflate correctly - leaks
WHAT WE DO NOT COVER UNDER WARRANTY:
- Fading caused by chlorine, salt water, sunshine, or chemical products
- Cracks caused by excessive force
- Excessive abrasions or scrapes caused by contact with hard or rough surface
WARRANTY PERIOD:
- Stingray pumps and paddles are covered for 2-years from the time of purchase, only with proof of purchase from our website, the Stingray store, or a Stingray authorized partner retailer
GOGGLES WARRANTY
WHAT WE COVER UNDER WARRANTY:
- Broken straps
- Lenses that fog where there is no evidence of rubbing with a towel or finger
- Fading caused by chlorine, salt water, sunshine, or chemical products
- Lenses that fog due to being rubbed
- Lens scratches
WARRANTY PERIOD:
- Stingray goggles are covered for 6-months from the time of purchase, only with proof of purchase from our website, the Stingray store, or a Stingray authorized partner retailer
EARBUDS WARRANTY
WHAT WE COVER UNDER WARRANTY:
- Failure to pair or play music correctly
- Touch pad malfunction
- Poor cord connection
WHAT WE DO NOT COVER UNDER WARRANTY:
- Fading caused by chlorine, salt water, sunshine, or chemical products
- Misplacing earbuds or earbud parts
- Sound issues caused by the playing device or device pairing
WARRANTY PERIOD:
- Stingray earbuds are covered for 1-year from the time of purchase, only with proof of purchase from our website, the Stingray store, or a Stingray authorized partner retailer
APPAREL, JEWELRY, PACKS/BAGS, SWIM AND BEACH GEAR WARRANTY
WHAT WE COVER UNDER WARRANTY:
- Defective stitching or gluing
- Broken straps
WHAT WE DO NOT COVER UNDER WARRANTY:
- Fading caused by chlorine, salt water, sunshine, or chemical products
WARRANTY PERIOD:
- Stingray apparel, jewelry, packs, bags and swim tools are covered for 1-year from the time of purchase, only with proof of purchase from our website, the Stingray store, or a Stingray authorized partner retailer
SUNGLASSES WARRANTY
SUNGLASSES WARRANTY STATEMENT: If you have been in a bicycle accident and your sunglasses were broken we will replace them for FREE if you let us know.
WHAT WE COVER UNDER WARRANTY:
- Broken frames not caused by blunt trauma
- Broken nose pieces
- Faulty lenses where there is no evidence of abrasive rubbing
WHAT WE DO NOT COVER UNDER WARRANTY:
- Fading caused by chlorine, salt water, sunshine, or chemical products
- Lens scratches
WARRANTY PERIOD:
- Stingray eyewear is covered for 1-year from the time of purchase, only with proof of purchase from our website, the Stingray store, or a Stingray authorized partner retailer
